surewin — Platform Terms and Conditions of Use

These Terms and Conditions ("Terms") govern the use of the surewin platform, website, mobile app, and all related services ("Services"). By registering an account, accessing the platform, or placing any bet, you automatically agree to be bound by these Terms, along with the Privacy Policy and all additional guidelines issued from time to time.

If you do not agree with any part of these Terms, you are required to discontinue use of surewin's services. Continued use of the platform following any amendments to the Terms will be deemed as your acceptance of those changes.

To register and use surewin's Services, you must meet the following eligibility requirements without exception:

• Age Restriction: You must be at least 18 years old or older on the date of registration. surewin operates a zero-tolerance policy against underage gambling.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement and must not be subject to any legal restrictions that prohibit the use of online gambling services.
• One Account Only: Each individual is permitted to register and hold only one active account at surewin. Multiple account registrations are strictly prohibited.
• Accurate Information: All information you provide during and after registration must be accurate, complete, and up to date at all times.
• Non-Staff: surewin staff, software providers, and their immediate family members are not permitted to register as members or participate in any real-money games on this platform.

The surewin registration process is designed to ensure every account is legitimate, secure, and owned by an eligible individual. Here are the key things you need to know:

Registration Information

You are required to provide accurate and truthful information during registration, including your full name, date of birth, active email address, and valid mobile number. surewin reserves the right to reject registrations or suspend accounts if the information provided is found to be inaccurate or misleading.

Password Security

You are fully responsible for keeping your account password confidential. surewin recommends using a strong password — a combination of uppercase and lowercase letters, numbers, and symbols — and changing it regularly. Never share your password with anyone, including surewin staff.

Identity Verification (KYC)

As part of our commitment to security and compliance, surewin conducts a Know Your Customer (KYC) process. You may be required to submit the following documents:

• A copy of your identity card (MyKad) or valid passport
• Proof of current address (utility bill or bank statement not older than three months)
• Source of funds documentation if required for high-value transactions

All submitted documents will be processed securely and confidentially. This information will not be shared with third parties except as stated in our Privacy Policy.

Surewin supports a variety of popular payment methods in Malaysia to facilitate your deposit and withdrawal transactions.

Accepted Payment Methods

• Instant bank transfer via FPX (all major Malaysian banks)
• Touch 'n Go eWallet
• GrabPay
• Boost
• Visa / Mastercard credit and debit cards

Deposit Limits

The minimum deposit is RM 30 per transaction. The maximum daily deposit limit depends on the account tier and payment method used. VIP members enjoy higher deposit limits compared to standard members. All deposits are processed instantly and surewin charges no fees for deposit transactions.

Withdrawal Process

Minimum withdrawal is RM 50 per transaction. Approved withdrawal requests are typically processed within 1 to 3 business days, depending on the payment method and verification requirements. surewin does not charge any processing fees for standard withdrawals.

Withdrawal Terms

• Withdrawal funds must be sent to the same bank account used for the deposit — this is a standard security measure.
• Bonus withdrawal requires fulfillment of the associated wagering (rollover) requirements before it can be processed.
• Surewin reserves the right to request additional verification for withdrawal requests deemed unusual or high-risk.
• Any attempt to withdraw funds obtained through suspicious means or in violation of these terms will be blocked and reported to the relevant authorities.

Surewin offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms stated in each respective promotional offer.

General Bonus Principles

• Each bonus has a wagering requirement (rollover) that must be met before any withdrawal can be made.
• Bonuses may only be claimed once per offer unless otherwise stated in the relevant promotion's terms.
• Surewin reserves the right to void any bonus obtained through means that violate these terms or involve promotional abuse.
• All bonuses have an expiry date. Bonuses not used within the specified period will be automatically forfeited.
• Surewin reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

Wagering Requirements (Rollover)

The wagering requirements for each bonus are clearly stated in the relevant promotion's terms. For example, a bonus with a 20x wagering requirement means you must place bets totalling 20 times the bonus value before a withdrawal is permitted. Betting on different games may contribute at varying rates towards fulfilling the rollover requirement.

Bonus Abuse

Surewin employs advanced detection systems to identify any bonus abuse attempts. Actions considered as abuse include, but are not limited to: opening multiple accounts to claim bonuses repeatedly, using betting strategies deliberately designed solely to fulfil rollover requirements without genuine play intent, and any form of coordination between different accounts.

All games offered on the surewin platform — including slots, live casino, table games, bingo, and sports betting — operate in accordance with the rules and standards set by their respective licensed software providers.

Game Fairness

All RNG (Random Number Generator) games at surewin have been certified by recognised international independent auditing bodies. This ensures that every game outcome is truly random and cannot be manipulated by any party. The Return to Player (RTP) percentage for each game is available for members to review.

Technical Disruptions

In the event of a technical disruption, system failure, or internet connectivity issue during an active game session, surewin will endeavour to restore the session based on available system records. Decisions made by surewin's system in handling such situations are final. Wagers placed during a known or notified disruption will be voided and refunded.

Sports Betting

For sports betting, the odds displayed are valid at the time the bet is placed. surewin reserves the right to void bets placed based on odds that were incorrectly displayed due to a technical error. Sports betting results are determined based on the official results announced by the relevant event organising body.

To maintain a safe, fair, and enjoyable environment for all members, surewin strictly prohibits the following activities:

• Fraud and Manipulation: Any attempt to cheat the system, manipulate games, or exploit software bugs to gain an unfair advantage.
• Money Laundering: Using the surewin platform to process or conceal proceeds from illegal activities is strictly prohibited and may be reported to the relevant authorities.
• Multiple Accounts: Registering more than one account, whether under your own name or another person's name, for any purpose whatsoever.
• Collusion: Any form of collusion or cooperation between players to gain an unfair advantage in games, particularly in poker or Live Casino games.
• Use of Automated Software: Use of bots, automated software, scripts, or any other tools that enable gameplay without genuine human presence.
• Distribution of Harmful Content: Distributing content containing viruses, malware, or malicious code through the surewin platform.
• Impersonation: Impersonating surewin staff, other users, or any other entity to gain unauthorised access or information.

Surewin reserves the right to suspend or close any account at any time for valid reasons, including but not limited to violations of these Terms, suspected fraud, or at the member's own request.

Voluntary Account Closure

If you wish to voluntarily close your account, you may contact surewin's support team via live chat. Before closure, ensure all eligible balances have been withdrawn. Unclaimed balances after the specified period following a closure request may be forfeited.

Platform-Initiated Suspension

Surewin reserves the right to temporarily suspend an account for investigation purposes if suspicious activity is detected. During the suspension period, access to all account functions — including deposits, betting, and withdrawals — will be restricted. surewin will endeavour to resolve all investigations within a reasonable timeframe.

Surewin is fully committed to responsible gaming. We believe that online entertainment should remain an enjoyable activity and should never become a source of financial stress or personal problems.

• The surewin platform provides deposit limit, loss limit, and session time limit tools that members can set themselves.
• Members who show signs of problem gambling will be offered assistance and information on available support resources.
• Surewin uses technology to identify gaming patterns that may indicate a problem and will proactively reach out to the member concerned.
• Gaming on surewin is for adults aged 18 and above. surewin employs various mechanisms to prevent underage access.

For more information on the responsible gaming tools and resources available, please visit the Responsible Gaming page.

Surewin services are provided on an "as is" and "as available" basis. surewin makes no warranties, express or implied, regarding the reliability, accuracy, or suitability of the platform for any particular purpose, except as specifically stated in these Terms.

• Surewin is not responsible for any financial losses incurred as a result of betting activity on this platform.
• Surewin is not liable for service disruptions caused by factors beyond the platform's control, including internet outages, third-party hardware failures, or force majeure events.
• Surewin's total liability to any member shall not exceed the amount of the active balance in that member's account at the time the claim is made.
• Members are solely responsible for ensuring that their use of surewin's services complies with the local laws applicable to them.

Surewin respects your privacy and is committed to protecting your personal information in line with international data protection standards. All personal data collected during registration and platform use is processed with 256-bit SSL encryption and stored in a secure server environment.

Surewin's use of your data is limited to the following purposes:

• Managing and verifying your account
• Processing your financial transactions
• Compliance with legal and regulatory requirements
• Service improvement and user experience enhancement
• Communications relating to your account, promotions, and important updates

Surewin will not sell, rent, or disclose your personal information to third parties without your consent, except as required by law. For full details, please read Privacy Policy page.

Surewin reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. Any changes will take effect immediately upon publication on this website. We will endeavour to notify members of significant changes via email or in-platform notifications.

Your continued use of the surewin platform after any amendments are published constitutes your acceptance of those changes. It is your responsibility to review this page periodically to ensure you are always aware of the latest Terms.

Applicable Law

These Terms and Conditions are governed by and interpreted in accordance with the laws under the jurisdiction of surewin's operating licence. Any dispute arising from or in connection with these Terms shall first be resolved through surewin's internal dispute resolution process before being referred to any relevant external body.